Monte Carlo Inn Markham

The facilities and room was clean and exceeded my expectations. Housekeeping/cleaning services would come by everyday to clean the rooms. And finally the Free Breakfast. The staff were also Nice and welcoming, however some staff were a bit rude. Other then that, I quite enjoyed my 10 nights stay.

Your questionare asked about breakfast and what I liked. Very basic breakfast. When you are competing with a variety of local venues. The hotel itself is cozy, friendly, not the mainstream experience from similar priced hotels in their category. People make the experience and the staff is exceptional. It became home as I booked a 10 day stay, divided by both locations of this brand. Considered it a home away from home.

The staff were lovely and friendly. We were greeted kindly and we were able to acquire the room earlier than expected. We travelled from London for a funeral so it was nice to be able to check in earlier to relax a little. The room and washroom were clean and the beds were comfortable. The room was spacious and very clean.

The front counter staff was great. Polite and helpful, the gentleman that checked us in was hilarious! The plug for our hot tub broke, but they were great with replacing it. We also had never been to Markham, and he gave us lots of awesome ideas for things to do right near the hotel.

The price was very much higher than expected. At the same time, checking in the hotel front desk. The front desk staff offered a few new people CAD 160.00 for the night. You were charged very high for me even though I booked in advance. The people had group 4 of them coming and inquiring about the price, for it is 160.00, and for me only a single person you were charged a very high CAD223.07. Just keep all the customers the same. Treat all the customers equally. My room had no Lotion, the lotion bottle I found was a used one, Sambhoo bottle was empty.